We currently ship to:

• United Kingdom
• Europe
• United States
  

If your location is not listed, please contact us before placing an order to confirm availability.

Shipping Carriers

We work with trusted courier partners to ensure reliable delivery:

• United Kingdom: Royal Mail, Yodel, DHL, Evri
• Germany: DHL, Hermes
• Other destinations: DHL or local courier partners depending on the region
  

Processing Time

• Orders are processed within 1–2 business days (Monday to Friday)
• Orders placed after 6 PM, on weekends, or public holidays will be processed on the next working day
  

Delivery Timeframes

• Estimated delivery time: 3–7 business days, depending on your location
  

Please note that delivery times are estimates and may vary due to courier delays, customs processing, or other external factors.

Shipping Costs

• Free standard shipping on orders over €75 (or equivalent)
• Orders below this amount will have shipping fees calculated at checkout based on destination and package weight
  

International Shipping

• Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer
• These charges are determined by your local customs authority
• We are not responsible for delays caused by customs or local regulations
  

Order Tracking

Once your order is dispatched, you will receive a tracking number to monitor your shipment.

Incorrect Shipping Information

Please ensure your shipping details are complete and accurate at checkout.

We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.

We want you to be fully satisfied with your purchase. If something isn’t right, you may request a return or exchange under the following conditions.

Return Authorization (Mandatory)

All returns and exchanges must be authorized before sending any item back.

To initiate a request, you must contact us with your proof of purchase via:

• WhatsApp: 0031655391840

Important:
Items sent without prior approval will not be accepted.

Return & Exchange Eligibility

To qualify for a return or exchange, items must:

• Be in original condition (unused, unworn, unaltered)
• Include original packaging and tags
• Be returned within the 14-day window

Returns that do not meet these conditions may be declined.

Return & Exchange Process

Please follow these steps carefully:

1: Approval

• Contact us with proof of purchase.
• Wait for return/exchange approval and instructions.

2: Exchange (if applicable)

• If exchanging for a higher-priced item, we will send you a draft order with the price difference.
• You must complete payment for the new order before the exchange is processed.

3: Return Form (Mandatory)

• Download and print the Return/Exchange Form.
  
• UK orders: download return form
• USA and European orders (except Germany): download return form
• Germany order: download return form
• Fill in all required fields carefully.

4: Prepare Parcel

• Pack the item securely in its original condition and packaging.
• Include the completed return/exchange form inside the parcel.

5: Ship the Item

• Send the parcel to the appropriate return address (see in the Return/Exchange Form).

6: Share Shipment Proof

• Send your return shipping receipt via WhatsApp: 0031655391840

7: Keep Receipt

• Retain your shipping receipt until your return or exchange is fully processed.
  
  
  

Return Shipping Costs

• Return shipping costs are the responsibility of the customer.
• These costs are non-refundable under all circumstances.
  
  
  
  

Refunds

Once we receive and inspect your returned item:

• You will be notified of the approval status.
• If approved, your refund will be issued to your original payment method within 3 business days.

Note:
Your bank or payment provider may require additional time to process the refund.

If more than 5 business days have passed after approval, please contact us.

Important Notes

• Returns are only accepted within the 14-day period.
• Items must be returned in original condition.
• The return/exchange form is mandatory for all returns.
• Unauthorized returns will not be processed.
  

WhatsApp: 0031655391840
Email: sales@youshaelia.com