We want you to be fully satisfied with your purchase. If something isn’t right, you may request a return or exchange under the following conditions.

Return Authorization (Mandatory)

All returns and exchanges must be authorized before sending any item back.

To initiate a request, you must contact us with your proof of purchase via:

• WhatsApp: 0031655391840

Important:
Items sent without prior approval will not be accepted.

Return & Exchange Eligibility

To qualify for a return or exchange, items must:

• Be in original condition (unused, unworn, unaltered)
• Include original packaging and tags
• Be returned within the 14-day window

Returns that do not meet these conditions may be declined.

Return & Exchange Process

Please follow these steps carefully:

1: Approval

• Contact us with proof of purchase.
• Wait for return/exchange approval and instructions.

2: Exchange (if applicable)

• If exchanging for a higher-priced item, we will send you a draft order with the price difference.
• You must complete payment for the new order before the exchange is processed.

3: Return Form (Mandatory)

• Download and print the Return/Exchange Form.
  
• UK orders: download return form
• USA and European orders (except Germany): download return form
• Germany order: download return form
• Fill in all required fields carefully.

4: Prepare Parcel

• Pack the item securely in its original condition and packaging.
• Include the completed return/exchange form inside the parcel.

5: Ship the Item

• Send the parcel to the appropriate return address (see in the Return/Exchange Form).

6: Share Shipment Proof

• Send your return shipping receipt via WhatsApp: 0031655391840

7: Keep Receipt

• Retain your shipping receipt until your return or exchange is fully processed.
  
  
  

Return Shipping Costs

• Return shipping costs are the responsibility of the customer.
• These costs are non-refundable under all circumstances.
  
  
  
  

Refunds

Once we receive and inspect your returned item:

• You will be notified of the approval status.
• If approved, your refund will be issued to your original payment method within 3 business days.

Note:
Your bank or payment provider may require additional time to process the refund.

If more than 5 business days have passed after approval, please contact us.

Important Notes

• Returns are only accepted within the 14-day period.
• Items must be returned in original condition.
• The return/exchange form is mandatory for all returns.
• Unauthorized returns will not be processed.
  

WhatsApp: 0031655391840
Email: sales@youshaelia.com