Shipping policy

Thank you for shopping with Youshaelia. We aim to deliver high-quality leather goods and animal accessories quickly and securely. Please review our shipping policy to understand how and when your order will arrive.

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📍 Shipping Locations

We currently ship to:

• United Kingdom

• Germany

• Netherlands

• Other selected countries across Europe

If your region is not listed, please contact us before placing an order to confirm availability.

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🚚 Shipping Carriers

We partner with trusted courier services to ensure reliable delivery:

• UK: Yodel

• Germany: DHL

• Other EU destinations: Depending on region, DHL or local courier partners

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📦 Processing Time

• Orders are typically processed within 1–2 business days (Monday to Friday).

• Orders placed after 6 PM or on weekends/public holidays will be processed on the next working day.

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📬 Delivery Timeframes

• Germany & Netherlands: Estimated delivery within 3 to 5 business days

• Other European countries: Estimated delivery within 7 to 15 business days

Please note: These are estimated timeframes and may vary due to customs processing, courier delays, or regional disruptions.

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🎁 Free Shipping

We offer Free Standard Shipping on all orders over £75 (or equivalent in your local currency).
Orders below this amount will be charged a shipping fee calculated at checkout based on destination and weight.

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🌍 International Shipping Notes

• Duties, taxes, or customs fees (if any) are the responsibility of the customer and may be charged by your local customs office upon arrival.

• We are not responsible for delays caused by customs clearance or local regulations.

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📦 Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and link to follow your parcel’s journey.

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❗ Delayed or Lost Deliveries

While we do our best to ensure timely delivery, please understand that occasional delays can occur due to factors beyond our control.

If your order hasn’t arrived within the estimated timeframe, please contact us at youshaelia@gmail.com with your order number and tracking details so we can assist you promptly.

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📭 Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses provided during checkout.

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📩 Questions?

If you have any shipping-related questions or need help with your order, please reach out to our support team:
Email: youshaelia@gmail.com
Support hours: Monday to Friday, 10:00 AM – 6:00 PM (UK time)

We want you to be fully satisfied with your purchase. If something isn’t right, you may request a return or exchange under the following conditions.

Return Authorization (Mandatory)

All returns and exchanges must be authorized before sending any item back.

To initiate a request, you must contact us with your proof of purchase via:

• WhatsApp: 0031655391840

Important:
Items sent without prior approval will not be accepted.

Return & Exchange Eligibility

To qualify for a return or exchange, items must:

• Be in original condition (unused, unworn, unaltered)
• Include original packaging and tags
• Be returned within the 14-day window

Returns that do not meet these conditions may be declined.

Return & Exchange Process

Please follow these steps carefully:

1: Approval

• Contact us with proof of purchase.
• Wait for return/exchange approval and instructions.

2: Exchange (if applicable)

• If exchanging for a higher-priced item, we will send you a draft order with the price difference.
• You must complete payment for the new order before the exchange is processed.

3: Return Form (Mandatory)

• Download and print the Return/Exchange Form.
  
• UK orders: download return form
• USA and European orders (except Germany): download return form
• Germany order: download return form
• Fill in all required fields carefully.

4: Prepare Parcel

• Pack the item securely in its original condition and packaging.
• Include the completed return/exchange form inside the parcel.

5: Ship the Item

• Send the parcel to the appropriate return address (see in the Return/Exchange Form).

6: Share Shipment Proof

• Send your return shipping receipt via WhatsApp: 0031655391840

7: Keep Receipt

• Retain your shipping receipt until your return or exchange is fully processed.
  
  
  

Return Shipping Costs

• Return shipping costs are the responsibility of the customer.
• These costs are non-refundable under all circumstances.
  
  
  
  

Refunds

Once we receive and inspect your returned item:

• You will be notified of the approval status.
• If approved, your refund will be issued to your original payment method within 3 business days.

Note:
Your bank or payment provider may require additional time to process the refund.

If more than 5 business days have passed after approval, please contact us.

Important Notes

• Returns are only accepted within the 14-day period.
• Items must be returned in original condition.
• The return/exchange form is mandatory for all returns.
• Unauthorized returns will not be processed.
  

WhatsApp: 0031655391840
Email: sales@youshaelia.com